The banking business can be a lucrative career if you know what you are doing and certain steps things can help you become a great banker.
Know the products.
Your performance from your first day matters so it is best to be prepared as much as you can beforehand about the products and inner workings of your organisation.
It is essential for a good banker to know the accounts, credit cards and savings accounts the bank offers inside and out. Bank customers rely on you to ensure that their money is in the right type of accounts for their needs. In order for you to guide customers and be a successful banker, you will need to familiarize yourself with the intricacies of each type of bank product and determine what customer profile fits each one the best. Preparing for this ahead of time will save you and the client a lot of time as well you help you to look like a more confidant banker.
If you are just starting out it is advised that learn from the more senior positions. Write down everything so you remember what you learned and would not have to ask again. Adhere to the logic that you cannot learn if you are not listening, and you cannot listen if you are talking. Be a good listener. Some bankers and even some analysts often miss key points, and their words just lose weight over time.
Attention to detail is important dealing with the customers listening to their needs so you can then make the right recommendations to your clients. The slightest misunderstanding or the smallest piece of information can cause your client to walk away with the wrong bank accounts. The wrong accounts could cause the client to lose out on acquired interest or to be charged fees because they have not been allocated the correct account type.
Learn to be creative and efficient.
Not every customer will fit into the perfect account. It is up to you, as a good banker, to creatively help your clients use accounts in ways they might not be meant for, but work anyway. In order to be an efficient banker you will need to learn ways you can adapt certain task within the.
To become more efficient master the tools you use. Becoming really good at the tools that are necessary in your line of work, such as Excel or others, will make you a prized asset in your company and likely get you noticed throughout the office placing you on a potential fast-track to promotion.
Keep up on current trends.
The financial world is always changing, and so should you as a successful banker. You need to stay informed of the changes as finances around the country fluctuate. You need to be able to make suggestions to your clients that reflect the current status of the financial market. Providing your clients with out-of-date information could be a costly mistake to you and your clients.
People’s finances can be a very personal subject. You need to be personable in order for bank customers to feel as if they can be honest with you about their finances. You need to know their financial history in order to be able to help them, and be a great banker, so your personality needs to allow for that to take place.
While you may posses the necessary technical skills, they alone can fall short. To further complete yourself you need to couple your technical skills with a confident personality, traits of humbleness, and a creative mind that can think like the bank’s customers. Chances are most of your co-workers will have decent technical skills but an attention to detail and a hard-working personality can make you stand out among others in the eyes of the customer’s and your employers.